At Medadays, we strive to ensure that your shopping experience is seamless and satisfactory. Our Delivery & Returns Policy is designed to provide you with clear guidelines regarding your order’s shipping and any necessary returns or exchanges. Please review the details below for more information.

Delivery Policy

We aim to deliver your Medadays order promptly and in excellent condition. Here’s everything you need to know about our delivery process:

Shipping Locations:

• Medadays currently ships to [insert regions/countries].
• For international shipments, additional shipping fees may apply, and delivery times may vary.

Processing and Dispatch Times:

• Orders are typically processed within 1-2 business days.
• Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Charges:

• Shipping fees are calculated at checkout based on the delivery address, order size, and shipping method selected.
• For free shipping promotions, the eligibility will be clearly indicated at checkout or on product pages.

Estimated Delivery Times:

• Domestic Orders: Typically delivered within [insert time frame] business days from the date of dispatch.
• International Orders: Delivery times can vary, generally ranging from [insert time frame] business days depending on the destination country.

Delivery Issues:

• Address Issues: Please ensure that your shipping address is complete and accurate to avoid delays. Medadays is not responsible for delays caused by incorrect or incomplete address information.
• Failed Delivery Attempts: If the delivery is unsuccessful due to customer unavailability or incorrect address details, we will contact you to reschedule delivery or request further information.
• Damage During Transit: If your product arrives damaged, please refer to our Return Policy for instructions on how to initiate a return or exchange.

Tracking Your Order:

• After your order has been dispatched, you will receive an email with tracking information.
• You can use the tracking number to track the status of your shipment via our shipping partner’s website.

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Returns & Exchange Policy

We want you to be fully satisfied with your purchase from Medadays. If for any reason you are not happy with your order, here’s how to handle returns or exchanges.

Return and Exchange Eligibility:

1. Product Condition: The product must be unused, unopened, and in original condition with all packaging and labels intact.
2. Damaged or Incorrect Items: If the product is damaged or you have received the wrong item, you can request a return or exchange.

How to Initiate a Return or Exchange:

1. Notify Us: If you received a damaged or incorrect product, please contact our customer support team within 24 hours of receiving the product. You can reach us via:

   • Email: contact@medadays.com
   • Phone: [Customer Service Number]

2. Provide Documentation: To expedite your request, please provide:

   • Images of the damaged product, packaging, and shipping label.
   • A description of the issue and your order number.

3. Return Authorization: You must first request a return/exchange through our customer service. Once your request is reviewed and accepted, you will receive a return/exchange ticket with instructions for returning the item.

   • Returns will only be accepted if pre-authorized by Medadays.

4. Return/Exchange Processing:

   • Upon receiving the returned item, our team will inspect it and verify the damage or error.
   • If the return/exchange is approved, a replacement product will be shipped, or a refund will be processed.
   • Refunds will be credited to the original payment method and may take 5-7 business days to process.

Return/Exchange Requirements:

• All returns must be in original packaging, with serial numbers intact, and accompanied by the original receipt.
• If a free gift was included with your order, it must also be returned with the product.
• The product should not show signs of damage caused after delivery.

Non-Returnable Items:

The following items are not eligible for returns or exchanges:

• Free items or gifts provided with your purchase.
• Opened or used products.
• Personal care products such as skincare or cosmetics.

Return and Exchange Restrictions:

• Incorrect Address/Unsuccessful Delivery Attempts: If the order cannot be delivered due to incorrect address details or if delivery attempts fail because the customer was unavailable, no return/exchange will be provided.
• No Refund for Exchangeable Items: If an exchange is possible, we do not process a refund for the item in question.

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Refund Policy

1. Refund Eligibility:

   • Refunds will be processed for canceled orders, incorrect or damaged products, or if an exchange cannot be fulfilled.
   • Refund requests must be submitted within 24 hours from receiving the product.

2. Refund Processing Time:

   • Refunds will typically be processed within 15 business days after approval.
   • The refunded amount will be credited to your original payment method.

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Policy Updates

We reserve the right to update our Delivery & Returns Policy as needed. Any changes will be posted on this page, and the new terms will take effect immediately upon posting. We recommend that you review this policy periodically to stay informed about any updates.

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Contact Us

If you have any questions or need assistance with your order, feel free to reach out to our customer service team:

• Email: contact@medadays.com
• Phone: [Customer Service Number]
• Business Hours: [Insert working hours]

Thank you for shopping with Medadays. We value your business and are committed to ensuring a positive experience with every order.