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Description
Shipping Details
Processing and Dispatch Times:
Orders are typically processed within 1-2 business days.
Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Return and Exchange Policy
Damaged or Wrong Product Delivered:
- Notify Us Within 24 Hours:
If you receive a damaged or incorrect product, you must contact us within 24 hours of delivery. Please email us at contact@medadays.com or call our customer care number available on our website.
Documentation Required: To facilitate a smooth return or exchange, we highly recommend you take pictures or record a video while unboxing the product. This will serve as evidence of damage or incorrect items. - Return/Exchange Request:
Please do not send the product back before contacting us. You must submit a return/exchange request via our website to receive a return/exchange ticket.
Once the request is submitted, our customer care team will reach out to you for more details (e.g., product images, packaging photos). - Return/Exchange Procedure:
Customer Care Contact: Upon receiving your return/exchange request, our customer care team will inquire about the damage or wrong product delivered. You will be asked to provide:
* Damaged Product Images
* Incorrect Product Images
* Packaging Images
* Any other necessary details.
Verification and Physical Inspection: Once your request is reviewed and accepted, you will be asked to send the product for physical verification.
- After the product is received and verified by our team, you will be informed of the status within 24 hours.
- The replacement process may take up to 15 days from the date we receive the damaged product.